Business continuity and resilience

Operator and contact

This website is presented by Cowran Commercial. The shared legal, compliance and policy contact is [email protected].

The current legal, returns and fulfilment address is Cowran Estate, Pennington, Nr. Ulverston, Cumbria, LA12 0JW, UK.

Public identity

Public enquiries, contracting terms and service-specific schedules are confirmed directly through the published contact route.

Public commitment

• Critical services, dependencies, recovery priorities and owners are identified.
• Backups, failover, communications and recovery procedures are tested.
• Lessons from incidents and exercises become tracked improvements.

Controlled evidence

Recovery time, recovery point, customer communications and service-level commitments belong in the applicable internal plan or customer schedule.

Questions or concerns

Contact [email protected] with a policy, compliance or responsible-business question. Do not send confidential customer, employee or security information through a public enquiry unless the operator has instructed you to do so.